Gardeners Highgate Accessibility Statement

This Accessibility Statement describes how Gardeners Highgate and associated Highgate gardening services approach digital and physical accessibility across our site and local services. We are committed to ensuring people with disabilities can access information about our gardening work in Highgate and surrounding areas.

Our commitment covers online content, printed materials, and on-site interactions. We aim to remove barriers for everyone visiting pages about Gardeners in Highgate, booking local gardening services, or reading maintenance and planting information for community plots.

We follow the Web Content Accessibility Guidelines (WCAG) 2.1 AA as our baseline standard. Achieving WCAG 2.1 AA compliance helps make content perceivable, operable, understandable and robust for people using assistive technologies and for those accessing Highgate gardeners information on small screens or older devices.

To support screen-reader users we use clear semantic markup, meaningful headings, and properly associated labels. Screen-reader support is considered in content structure and dynamic updates so navigation and content announcements behave predictably.

We provide keyboard navigation across interactive elements so people who cannot use a mouse can still access services. Our menus, forms and booking interfaces are operable using tab focus, skip links, and logical focus order to reach information about Gardeners Highgate.

Key accessibility features include:

• High contrast colour choices and adjustable text sizes
• Logical heading structure with clear landmarks and navigation aids
• Alt text for images and descriptive link text to support non-visual browsing

We test pages about Highgate gardening with assistive technologies such as screen readers and keyboard-only navigation. Regular automated and manual checks help us keep the Gardeners Highgate content robust and compatible with the major assistive tools used by residents and visitors.

Accessible content and media

We aim to caption or provide transcripts for audio and video content where practical, and to ensure that embedded media is accessible. When media cannot be made fully accessible immediately we provide alternative text or an accessible summary.

For images we include meaningful alt descriptions and avoid relying on images of text. Photo captions and contextual descriptions support understanding for people using screen readers, especially for illustrations of planting layouts or accessible garden designs for Highgate properties.

Physical accessibility for gardening services is also a priority. We describe site access, step-free routes, accessible parking, and assistive arrangements where applicable for community events and on-site visits by Gardeners in Highgate.

Content readability is improved through plain language, short paragraphs and consistent formatting. We use clear labels and headings and provide alternatives to colour-only information so users with visual impairments or colour-blindness can fully engage with the material.

Where technical limitations are present we document them and publish a plan to address the issue, including expected timelines and the interim accessibility measures we offer.

Staff training is ongoing: our teams who present information about Highgate gardeners receive accessibility awareness and practical training to help them communicate inclusively. We update processes to reflect user needs and evolving accessibility standards.

Continuous improvement is integral to our approach. We welcome suggestions that help improve access to content about Gardeners Highgate, and we prioritise fixes that affect the largest number of users or the most critical tasks.

Known limitations are published where they exist and we provide interim solutions or alternative formats to ensure access until a permanent fix is implemented.

If you require information in an alternative format or need additional assistance to access services from Gardeners Highgate, please contact our accessibility team through the website contact form or by post to request materials in large print, audio, braille, or another suitable format.

We aim to respond to accessibility requests promptly and to agree reasonable timescales for providing alternative formats. Our goal is to make information about Highgate gardening services and community plots accessible to everyone.

Thank you for reading this statement. We regularly review this policy and our practices to ensure the accessibility of Gardeners Highgate information and services remains aligned with WCAG 2.1 AA and with the needs of our local community.